Effective date: 16 October 2026
This policy applies to appointment requests and services arranged with Natural Trendz Unisex Salon & Wellness Centre (“Natural Trendz”, “we”, “us” or “our”).
1. Appointment requests
Submitting an enquiry form does not itself confirm an appointment or create a payment obligation. A booking is confirmed when our team agrees the date, time and service with you.
2. Cancellation and rescheduling
If you need to cancel or change an appointment, please contact the salon as early as possible using the contact details on our Contact Us page. Rescheduling depends on available slots. If you are running late, please inform us; we may need to adjust the service or offer another time based on the day’s schedule.
3. Advance payments and deposits
If an advance payment or deposit is requested, the amount and any conditions should be explained to you before payment. The refund or adjustment of that amount will depend on the terms communicated at the time of booking and applicable law. Please retain your payment confirmation.
4. Refunds
Where a refund is approved, we will explain the amount and expected processing method. Processing time may depend on the payment provider or bank. Any non-refundable amount or cancellation charge must be disclosed to the customer before the booking or purchase and will be subject to applicable law.
5. Packages and prepaid services
For prepaid packages, memberships or multi-session services, any expiry, transfer, cancellation or refund conditions should be confirmed at purchase. If the specific terms were not provided, please contact the salon so the request can be reviewed individually.
6. Service concerns
If you have a concern about a service received, please contact us promptly with the appointment date and a description of the issue. We will review the matter and discuss an appropriate resolution based on the circumstances and applicable law. Outcomes are not guaranteed and may depend on the service and facts of the case.
7. Salon cancellations
If we need to cancel or reschedule an appointment, we will make reasonable efforts to contact you and offer an alternative slot. If you paid in advance for a service we cannot provide, contact us to discuss an appropriate refund or alternative, subject to applicable law.
8. How to request assistance
Please include your name, contact number, booking date, service and payment reference (if applicable) when contacting us. Use the Contact Us page to send your request.
Owner review required: This policy intentionally does not invent a fixed cancellation window, refund percentage or processing deadline. The salon should add its actual rules and ensure they are clearly disclosed before accepting advance payments or package purchases.